GENERAL QUESTIONS

When creating the OLEVS watches, the craftsmen did not look past one feature. They paid all their attention to make sure it was perfectly made. So, to make things perfect, OLEVS watches run with the Japanese Miyota Precision Quartz Movement, one of the industry's popular movement types.

Not exactly. Let us explain this to help you understand. There are different levels when it comes to checking if the watch is waterproof. It is measured with ATMs. So, 3 ATM means 30 meters in water.

3 ATM water resistance: They are moisture and dust proof, but should not be exposed to prolonged contact with moisture. They can certainly handle rain or hand washing, but definitely don't go swimming with them. Please keep them away as the damage is not covered in the warranty then.

5 ATM water resistance: They are sealed for normal daily use, even for accidental contact with water when washing hands or water surface. However, they should not be exposed to prolonged contact with water.

10 ATM water resistant : WITH SCREW CORNER designed for intensive and long swimming, recreational snorkeling, diving into the water. Without the SCREWING CORNER they are recommended for showering and occasional swimming (but not recreational snorkeling or diving).

The glass used in the OLEVS watches is made from the hardened mineral crystal.

The leather straps that you find on the OLEVS watches are made of genuine cow-hide leather.

You can buy our batteries from any electronic store. Just take your watch to a watch repair shop, and they will help you with the right battery replacement. We advise you not to replace the battery on your own as it would need some tools to open the watch, and you can end up damaging the piece.

If you want to cancel or change something in your order, please contact us instantly. As soon as the warehouse processes your order, we will be unable to make any changes.

As soon as you make the payment and your payment has been verified, it will take up to 24 hours to process and then ship your order. The processing time does not include national holidays or weekends. Any purchase that has been made at the end of the day will not be shipped out until the next business day. So, if you place an order on a Friday evening or night, it will be shipped out on the coming Monday, if it is not a holiday.

Yes, your order might be subjected to taxes and duties. The amount for these fees is levied as soon as the shipment reaches your country. However, this is a general idea, and it can vary from country to country to which the product has been shipped. To know more about the amount, you will need to contact your customs office.

Kindly note that we do not control and are not responsible for any of the taxes or duties applied to the package. Hence, you will be solely responsible for paying for the charges that are applied for customs clearance. And the custom policies are different everywhere. Contact your local customs office to get more details. Also, it is important to note that there can be a rare occasion where your order can be delayed due to customs clearance.