Shipping
OLEVS Europe / SINCOM - Gems Investment Company a.s. do not support all countries. Please check final shipping rate when checking out or drop us an email at sale@olevseurope.com
For DHL/Fedex/PPL/ČP express shipments, expect a 3-7 business days delivery time. Our shop will not be held responsible/reliable for lost goods if an incorrect shipping address is provided or delayed shipments (Due to any reason such as Christmas overload etc.).
Should you have a preferred courier preference please also drop us an email at sale@olevseurope.com
Shipping price may change due to sale promotions. The exact shipping fee is subject to the shipping fee displayed when checking out.
Additional Information
Due to restrictions in some countries like Iran,Nigeria, Afghanistan etc we are not accepting / shipping any orders. Also, we are unable to ship to PO Boxes, Army Post Office (APO), Fleet Post Office (FPO) addresses, and conflicted zones or unsafe territories.
We process orders Monday-Friday (excluding holidays).
We don’t deliver orders on Weekend or holidays.
We handle order time 2-3 days during Monday to Friday (excluding holidays).
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
When a order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
The time it takes to receive your order varies depending on the location and efficiency of the local express services. Kindly note the time-frame of 3 - 10 business days is given as a guideline only and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc.
Special Reminders
Pre-sale products may not apply to the above delivery lead time, customer service team will inform you accordingly.
During peak periods, due to the high volume of orders, it may affect the delivery time. Please understand that if you have not received the goods long time after receiving the shipping confirmation, please wait patiently or contact the courier company.
We will try our best to deliver the goods within the above estimated delivery lead time. If we fail to deliver within the estimated timeframe, you can cancel the order and receive a full refund of the payment. Other than that, we will not make any compensation to you.
In case of special circumstances (such as warehouse stock take, holidays), Covid-2019,weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
After the buyer has left the message, the customer service will manually review the message. Therefore, if your order has a message, it will affect the normal delivery and delivery time limit.
If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
Changes in shipping address will not be accepted after the order is confirmed.
If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.
CUSTOMS, TAXES, DUTIES AND FEES
Prices displayed on the website are in EUR. (Excluding any Import Duties / Custom / VAT Charges etc.)
Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient.
IMPORTANT NOTES: Shipping Fees will not be refunded for the packages that are refused at the recipient end.
If you have any question about shipping, please contact via E-mail: sale@olevseurope.com to find more.
For DHL/Fedex/PPL/ČP express shipments, expect a 3-7 business days delivery time. Our shop will not be held responsible/reliable for lost goods if an incorrect shipping address is provided or delayed shipments (Due to any reason such as Christmas overload etc.).
Should you have a preferred courier preference please also drop us an email at sale@olevseurope.com
Shipping price may change due to sale promotions. The exact shipping fee is subject to the shipping fee displayed when checking out.
Additional Information
Due to restrictions in some countries like Iran,Nigeria, Afghanistan etc we are not accepting / shipping any orders. Also, we are unable to ship to PO Boxes, Army Post Office (APO), Fleet Post Office (FPO) addresses, and conflicted zones or unsafe territories.
We process orders Monday-Friday (excluding holidays).
We don’t deliver orders on Weekend or holidays.
We handle order time 2-3 days during Monday to Friday (excluding holidays).
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
When a order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
The time it takes to receive your order varies depending on the location and efficiency of the local express services. Kindly note the time-frame of 3 - 10 business days is given as a guideline only and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc.
Special Reminders
Pre-sale products may not apply to the above delivery lead time, customer service team will inform you accordingly.
During peak periods, due to the high volume of orders, it may affect the delivery time. Please understand that if you have not received the goods long time after receiving the shipping confirmation, please wait patiently or contact the courier company.
We will try our best to deliver the goods within the above estimated delivery lead time. If we fail to deliver within the estimated timeframe, you can cancel the order and receive a full refund of the payment. Other than that, we will not make any compensation to you.
In case of special circumstances (such as warehouse stock take, holidays), Covid-2019,weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
After the buyer has left the message, the customer service will manually review the message. Therefore, if your order has a message, it will affect the normal delivery and delivery time limit.
If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
Changes in shipping address will not be accepted after the order is confirmed.
If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.
CUSTOMS, TAXES, DUTIES AND FEES
Prices displayed on the website are in EUR. (Excluding any Import Duties / Custom / VAT Charges etc.)
Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient.
IMPORTANT NOTES: Shipping Fees will not be refunded for the packages that are refused at the recipient end.
If you have any question about shipping, please contact via E-mail: sale@olevseurope.com to find more.