Shipping

All orders are shipped from Prague, Czech Republic, by iWAX – Oriental Beauty a.s., the operator of OLEVS Europe. Orders are dispatched within 1–2 business days after payment is received. We process orders Monday to Friday, excluding Czech public holidays.

Czech Republic

  • Zásilkovna – pickup point: 49 CZK
  • Zásilkovna – home delivery: 89 CZK
  • PPL – home delivery: 69 CZK
  • Česká pošta – Balík do ruky: 79 CZK

Delivery time: 1–3 business days after dispatch. Free shipping on orders over 2,000 CZK.

Slovakia

  • Zásielkovňa – pickup point: 59 CZK
  • Zásielkovňa – home delivery: 59 CZK

Delivery time: 2–4 business days after dispatch. Free shipping on orders over 2,000 CZK.

Poland, Hungary, Romania

  • Packeta – pickup point: Poland 99 CZK, Hungary 99 CZK, Romania 95 CZK
  • Packeta – home delivery: Poland 163 CZK, Hungary 163 CZK, Romania 200 CZK

Delivery time: 3–6 business days after dispatch. Free shipping on orders over 2,000 CZK.

Other EU countries

  • Bulgaria – Packeta pickup point 5 EUR, home delivery 6 EUR
  • Austria, Belgium, Croatia, Denmark, Germany, Luxembourg, Netherlands, Slovenia – Packeta pickup point 7 EUR, home delivery 9 EUR
  • Estonia, France, Italy, Latvia, Lithuania – Packeta pickup point 9 EUR, home delivery 11 EUR

Delivery time: 3–7 business days after dispatch. Free shipping on orders over 200 EUR.

The exact shipping fee for your destination is always shown at checkout before you confirm the order. We currently ship only to the countries listed above. If your country is not listed, email us at sale@olevseurope.com and we will check whether delivery is possible.

Tracking

When your order ships, you receive a confirmation email with the tracking number. You can also track your order in your customer account.

Customs, taxes and duties

All prices include Czech VAT. We ship only within the European Union, so no customs duties or import fees apply.

Important

  • Please check your delivery address carefully. We cannot change the address after the parcel has been dispatched, and we are not responsible for parcels lost due to an incorrect address.
  • Delivery times are estimates and may be longer during peak periods (Christmas, sales) or due to carrier delays. If you have not received your parcel within 10 business days of the shipping confirmation, contact us at sale@olevseurope.com.
  • If an item is out of stock, we will contact you and offer a replacement, a later delivery or a full refund.
  • Shipping fees are not refunded for parcels refused on delivery.
  • In-store pickup is not available.