Refund Policy
This policy applies only to orders placed on olevseurope.com, operated by iWAX – Oriental Beauty a.s. We do not sell on Amazon or any other marketplace and cannot process returns or claims for watches purchased elsewhere.
14-day right of withdrawal (EU)
As a consumer in the European Union you have the right to withdraw from the purchase contract within 14 days of receiving your order, without giving a reason. Send your withdrawal notice to sale@olevseurope.com with your order number within that period.
Conditions
To be eligible for a refund, the watch must be unworn, in the same condition as you received it, with all tags, protective films, accessories and original packaging, and you must provide the order number or proof of purchase.
How to return
- Email us at sale@olevseurope.com with your order number and the item you want to return. Returns sent without prior notice will not be accepted.
- We will confirm the return and send you the return address and instructions.
- Pack the watch securely in its original box and send it back within 14 days of your notice. You bear the cost of return shipping; we recommend a tracked service.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 14 days of your withdrawal, but not before we receive the goods or proof that you have sent them. We refund the purchase price and the cheapest delivery cost we offer; return shipping is not refunded. Please allow a few additional days for your bank or card issuer to process the refund.
If the returned watch shows signs of wear, damage or missing parts, we may reduce the refund by the corresponding decrease in value.
Damaged, defective or wrong items
Please inspect your order upon delivery. If the item is damaged, defective or not what you ordered, contact us at sale@olevseurope.com as soon as possible, ideally within 3 days, with photos of the item and packaging. We will arrange a replacement or refund at our cost. Defects that appear later are covered by the 24-month warranty described on the Warranty page.
Exchanges
The fastest way to get a different model is to return the item you have and place a new order once the return is accepted.
Non-returnable items
Items personalised to your order (e.g. engraving) and gift cards cannot be returned.
If you have any question about returns, contact us at sale@olevseurope.com.